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Welcome to Ravel (“Ravel”, “Company”, “we”, “our”, “us”). Ravel is the trading name of Ravel & Ripp Pty Ltd
(ACN 646 214 486, ABN 73 646 214 486) and The Ravelers Pty Ltd (ACN 128 217 354, ABN 60 128 217 354), together “Ravel”, of 75 Hope Street, South Brisbane QLD 4101 (primary office) and 5/99 West Burleigh Road, Burleigh Waters QLD 4220 (secondary office). These Terms and Conditions (“Terms”) govern your access to and use of ravel.com.au and any related services made available through the site (the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
These Terms govern use of our website only. They do not form part of, and are not a substitute for, the separate services agreement, proposal, or statement of work that governs any branding, design, digital marketing, website development, animation, video production, or photography engagement between Ravel and a client. Where a signed agreement exists for a project, that agreement takes precedence.
You must be at least 18 years of age, or have the consent of a parent or guardian, to use the Services. By using the Services, you represent that you have the legal capacity to be bound by these Terms.
You agree not to:
Unless otherwise indicated, all content on the Services - including text, graphics, logos, brand assets, video, photography, animation, and the underlying design and code - is owned by or licensed to Ravel and is protected by Australian and international intellectual property laws. You may view and download content for your own personal, non-commercial reference only. You must not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
Case studies, creative work samples, and campaign results displayed on the Services (“Portfolio Content”) may include work produced for clients. Our standard Client Services Agreement grants Ravel the right to identify a client and display completed deliverables in our portfolio, credentials, case studies, and marketing materials, other than any confidential, unpublished, or commercially sensitive material the client has notified us is confidential. Portfolio Content on this site is shown consistently with that right.
Branding, design, digital marketing, website development, animation, video production, and photography services are provided under our separate Client Services Agreement, which governs matters including scope, fees, revisions, intellectual property, and confidentiality. In summary, and subject to the specific terms of that Agreement:
Where these Terms and a signed Client Services Agreement address the same subject matter, the Client Services Agreement prevails.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.
Subject to that, and to the fullest extent permitted by law: the Services are provided on an “as is” and “as available” basis without warranties of any kind as to accuracy, completeness, or fitness for a particular purpose; and Ravel excludes all liability for indirect, incidental, special, consequential, or punitive loss or damage arising from or connected with your use of the Services, even if advised of the possibility of such loss.
Where Ravel's liability cannot be excluded but may be limited, our liability is limited, at our option, to resupplying the relevant service or paying the cost of having the service resupplied.
We may suspend or terminate your access to the Services at our discretion, without notice, where we reasonably believe you have breached these Terms or engaged in conduct harmful to Ravel, other users, or third parties.
We may update these Terms from time to time to reflect changes to our Services, legal requirements, or business practices. The “Last Updated” date at the top of this page will be revised accordingly. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
Questions about these Terms can be sent to hello@ravel.com.au or 75 Hope Street, South Brisbane QLD 4101.
Ravel (Ravel & Ripp Pty Ltd) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use and disclose it, and how you can access, correct, or query it.
This Policy covers personal information collected through this website and our general business dealings (enquiries, proposals, marketing). It does not govern personal information processed by Ravel on a client's behalf in the course of delivering a project - for example, campaign audiences, CRM records, or analytics data belonging to a client. That processing is governed by clause 17 (Data Protection and Privacy) of the relevant Client Services Agreement and any data handling terms agreed with that client directly.
We do not sell personal information. We may share it with:
We use a range of third-party platforms and service providers to operate our Services and deliver client campaigns - including hosting, analytics, advertising, and communication tools - some of which store or process personal information on servers located outside Australia. The specific providers we use may change from time to time as our technology stack evolves. Where personal information is disclosed overseas in this way, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, and you can contact us using the details below for more information about a specific disclosure.
We take reasonable technical and organisational steps to protect personal information from misuse, loss, and unauthorised access. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes it was collected, or as required by law, after which it is securely deleted or de-identified.
In the event of a data breach involving personal information that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
We use cookies and similar technologies to operate the site and understand how it is used. You can manage or disable cookies through your browser settings; doing so may affect some site functionality.
Subject to some exceptions permitted by law, you have the right to:
If you have concerns about how we've handled your personal information, please contact us at hello@ravel.com.au and we will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Our Services may link to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their own policies.
We may update this Privacy Policy from time to time. The current version, with its “Last Updated” date, will always be available on our website.
Ravel & Ripp Pty Ltd | ACN 646 214 486 | ABN 73 646 214 486
The Ravelers Pty Ltd | ACN 128 217 354 | ABN 60 128 217 354
75 Hope Street, South Brisbane QLD 4101 (primary office)
5/99 West Burleigh Road, Burleigh Waters QLD 4220 (secondary office)
Email: hello@ravel.com.au
